hazi Terms & Conditions — Please Read Before You Play

1. General Provisions

These Terms & Conditions ("Terms") govern the relationship between hazi (accessible at hazi.ws) and any individual ("Player", "User", "you") who accesses, registers on, or uses the platform in any capacity. The Terms apply to all products and services offered through hazi, including but not limited to online casino games, live dealer tables, crash games, sports betting, promotional offers, payment services, and customer support interactions.

hazi operates as an online gaming and sports wagering platform serving players based primarily in Bangladesh. All platform communications, support services, game interfaces, and account management tools are provided in English. All monetary values displayed on the platform are denominated in Bangladeshi Taka (৳) unless otherwise explicitly stated.

By accessing the hazi platform, you represent and warrant that you have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction, that you are at least 21 years of age, and that your use of the platform is lawful in the territory from which you are accessing it. It is your sole responsibility to ensure that your use of hazi complies with any local laws, regulations, or restrictions that may apply to you.

These Terms should be read in conjunction with hazi's Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the agreement between you and hazi. In the event of any conflict between these Terms and a specific promotional offer's terms, the specific promotional terms will govern the promotional matter only; all other matters will be governed by these Terms.

2. Account Registration

To access the full range of hazi's products and services, including the ability to deposit funds, place bets, and request withdrawals, you must register a player account. Registration is free of charge. During registration, you will be required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and mobile phone number.

2.1 Accuracy of Information

All information submitted during registration and at any subsequent point during your use of hazi must be accurate and truthful. Providing false, incomplete, or misleading information — including the use of a false name, fictitious address, or another person's identity — constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of all associated balances and bonuses.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your hazi account credentials, including your username and password. You must not share your login details with any third party. hazi will not be held liable for any losses or damages resulting from unauthorised access to your account where such access results from your failure to protect your credentials adequately. If you suspect that your account has been accessed without your authorisation, you must notify hazi support immediately at [email protected].

2.3 One Account Per Player

Each individual player is permitted to hold a maximum of one active hazi account. Operating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. hazi reserves the right to merge duplicate accounts, close all but one, and forfeit any bonuses or winnings accumulated across duplicate accounts. Players who deliberately create multiple accounts to exploit promotional offers may be permanently banned from the platform.

3. Player Eligibility

Access to hazi is restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• You are at least 21 years of age. hazi strictly prohibits underage gambling and will take all reasonable steps to prevent minors from accessing the platform.
• You are accessing the platform for your own personal entertainment and not on behalf of any third party.
• You are not a current employee, contractor, director, officer, or immediate family member of hazi or any affiliated entity, game provider, or payment processing partner.
• You are not subject to any self-exclusion agreement — whether imposed by hazi directly or by any other online gambling platform — that would prohibit your access to online gambling services.
• Your use of the platform does not violate any applicable law, regulation, or governmental order in your jurisdiction of residence.

4. Account Verification (KYC)

hazi operates a Know Your Customer (KYC) verification process in compliance with industry best practices for player identity verification and responsible gaming obligations. By registering on hazi, you consent to the collection, processing, and verification of the personal information you provide.

4.1 Verification Documents

hazi may request any or all of the following documents at any stage of your account lifecycle, including at registration, before processing a withdrawal, or following a significant change to your account activity:

• A valid government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence)
• Proof of ownership of the payment method(s) used on the account (screenshot or statement showing your name and bKash / Nagad / bank account number)
• A selfie photograph holding your identification document, if requested by the hazi compliance team

4.2 Withdrawal Holds Pending Verification

hazi reserves the right to place a temporary hold on any withdrawal request while KYC verification is pending. Withdrawal processing will resume promptly upon successful verification of all requested documents. Failure to provide the requested documentation within 30 days of a verification request will result in account suspension.

4.3 Ongoing Monitoring

hazi monitors account activity on an ongoing basis for indicators of potential fraud, money laundering, bonus abuse, or other irregular behaviour. Players whose accounts display such indicators may be subject to enhanced due diligence, including requests for additional documentation, transaction history reviews, or temporary deposit and withdrawal restrictions.

5. Player Obligations

By using hazi, you agree to the following obligations, which are binding for as long as your account remains active:

• You will use hazi solely for lawful personal entertainment purposes.
• You will not use the platform to engage in any form of money laundering, fraud, or other financially irregular activity.
• You will not use automated software, bots, scripts, or artificial intelligence tools to interact with the platform in any way, including for bet placement, game interaction, or data scraping.
• You will not attempt to manipulate the outcome of any game, bet, or promotion through collusion with other players, exploitation of software bugs, or any other form of cheating.
• You will notify hazi immediately if you become aware of any error, bug, or malfunction affecting the platform that could be exploited for financial gain. Knowingly exploiting platform errors to obtain funds is strictly prohibited.
• You will keep your account credentials strictly confidential and will not allow any other person to use your account.
• You will not use language that is abusive, threatening, or offensive when communicating with hazi staff via live chat, email, or any other channel.
• You will update your account information promptly if any of the details you provided at registration change, including your address, contact details, or payment method information.

6. Deposits & Withdrawals

All financial transactions on hazi are denominated in Bangladeshi Taka (৳). hazi does not charge deposit or withdrawal processing fees, though your payment provider may apply their own charges, which are entirely outside hazi's control.

6.1 Deposits

The minimum deposit on hazi is ৳500. Deposits can be made using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. bKash and Nagad deposits typically credit to your hazi wallet within 60 seconds. Bank transfer deposits may take up to 30 minutes during normal business hours. hazi does not accept cash deposits or deposits made via third-party intermediaries.

6.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals must be made to a payment method registered in your own name that has previously been used to make a deposit on your hazi account. hazi does not process withdrawals to third-party accounts under any circumstances. Withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: 1–5 minutes under normal conditions
• Dutch-Bangla Bank / City Bank / BRAC Bank / Islami Bank / Sonali Bank: Up to 3 hours during standard processing periods; up to 24 hours on public holidays
• Visa / Mastercard: 1–3 business days depending on your card issuer

6.3 Withdrawal Conditions

Before a withdrawal can be processed, hazi requires that the total amount deposited since the last withdrawal has been wagered at least once on any eligible game. This condition exists to prevent the use of hazi's payment infrastructure for purposes other than genuine gaming. Withdrawals will also be subject to the completion of any applicable bonus wagering requirements before the relevant funds can be released.

7. Bonuses & Promotions

hazi offers a range of promotional bonuses, free spins, cashback offers, reload bonuses, and seasonal promotions to eligible players. All promotional offers are subject to the specific terms and conditions published alongside each individual offer at the time it is made available. The following general principles apply to all bonuses on hazi unless a specific offer's terms expressly state otherwise.

7.1 Wagering Requirements

All bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements specify the number of times the bonus amount (or the bonus plus deposit amount, depending on the offer) must be staked on eligible games before a withdrawal of associated winnings is permitted. Wagering requirements range from 20x to 50x depending on the specific promotion. The applicable requirement will always be stated clearly in the individual offer terms.

7.2 Eligible Games

Not all games contribute equally to wagering requirements. Typically, slot games contribute 100% of each bet placed towards wagering completion. Live dealer games and table games may contribute a lower percentage, often between 10% and 20%. Sports bets may contribute at varying rates depending on the odds and market selected. A full game contribution breakdown is available on the promotions page of the hazi platform.

7.3 Bonus Expiry

Bonus funds that are not utilised and wagering requirements that are not completed within the time limit specified in the individual offer terms will expire automatically. Expired bonuses and any winnings generated from them will be removed from your account balance without notice. Time limits are clearly stated in all offer terms and are typically between 7 and 30 days from the date the bonus is credited.

7.4 Bonus Abuse

hazi reserves the right to void any bonus and associated winnings, and to close the relevant account, where it determines that a player or group of players has engaged in bonus abuse. Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same offer more than once, placing low-risk or hedged bets that exploit the structure of a promotion without genuine engagement, or systematically exploiting errors in offer terms.

7.5 Maximum Withdrawal from Bonus Winnings

Some promotions impose a cap on the maximum amount that can be withdrawn from winnings generated by bonus funds. Where such a cap applies, it will be stated clearly in the specific offer's terms. Any winnings above the cap will be removed from your account balance at the time of withdrawal.

8. Game Rules & Gameplay

All games available on hazi are supplied by third-party game providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules, mechanics, and paytables of each game are governed by the rules published by the respective game provider and displayed within the game interface itself.

8.1 Random Number Generation

All games on hazi that use random outcomes are powered by certified random number generators (RNG). RNG systems are tested and certified by independent auditing bodies to ensure statistically fair and genuinely random outcomes. Return-to-player (RTP) percentages for each game are published within the game's information panel.

8.2 Game Malfunctions

In the event of a technical malfunction or software error that affects the outcome or display of a game, hazi reserves the right to void the affected round and refund the stake to the player's account. hazi is not liable for any losses that a player claims to have suffered as a result of a game malfunction. Game results that have been correctly processed by the platform software are final and will not be reversed based on a player's disagreement with the outcome.

8.3 Disconnection During Play

hazi is not responsible for any internet connection interruptions, mobile network outages, or device failures that cause a player to disconnect during an active game session. Where possible, game state is preserved and the round will resume upon reconnection. Where a game round cannot be recovered, the stake will be refunded to the player's account balance.

9. Sports Betting Rules

Sports betting on hazi covers a range of events including Bangladesh Premier League (BPL), IPL, T20 World Cup, Bangladesh Tigers Test matches, Premier League football, kabaddi, hockey, and other international sporting events. The following rules apply to all sports betting activity on hazi.

9.1 Bet Placement and Confirmation

A sports bet is only valid and binding once it has been confirmed by the hazi system and a bet reference number has been issued to the player. Bets that are not confirmed due to odds changes, event cancellation, or technical issues will be voided and the stake returned to the player's account. It is the player's responsibility to verify that a bet has been accepted before the relevant event begins.

9.2 Odds and Markets

Odds offered on hazi are determined in real time and may change between the time a player selects a market and the time the bet is confirmed. If the odds on a selection change during the bet placement process, the player will be notified and given the option to accept the new odds or decline the bet. hazi reserves the right to suspend betting on any market at any time without notice.

9.3 Voided Bets

A bet may be voided in the following circumstances: the event is cancelled or postponed and not completed within 48 hours of the original scheduled start time; the event is abandoned before reaching a result; a clear and obvious pricing error was made when the market was published; or the bet was placed after the event had already started (in markets where live betting was not offered). In all void cases, the original stake is returned to the player's account.

9.4 In-Play Betting

In-play (live) betting is available on selected events and markets. In-play bets are subject to the same rules as pre-match bets, with the additional condition that hazi reserves the right to suspend in-play markets at any time during an event. Any in-play bets placed after the occurrence of the event they relate to (e.g., a goal in football or a wicket in cricket) will be voided regardless of the displayed odds at the time of placement.

10. Responsible Gaming

hazi is firmly committed to promoting responsible gaming practices among all players. We believe that gambling should be a form of entertainment, not a source of financial stress or personal harm. hazi provides a range of tools designed to help players manage their gambling activity and seek help if needed.

• Deposit Limits: Players can set daily, weekly, or monthly deposit caps from their account settings. Limits take effect immediately and cannot be increased for a minimum of 24 hours.
• Session Time Reminders: Players can configure maximum session lengths. hazi will display an alert when the chosen session duration is reached.
• Cooling-Off Periods: Players can activate a temporary account suspension of 24 hours, 7 days, or 30 days at any time through their account settings.
• Self-Exclusion: Players who feel that their gambling has become a problem can request permanent self-exclusion by contacting hazi support. Self-exclusion takes effect within 24 hours of the request and cannot be reversed for a minimum of 12 months.

hazi strictly enforces the 21+ age restriction and will not knowingly allow underage individuals to register or play. If you are aware of a minor attempting to access hazi, please report this to our support team immediately.

11. Intellectual Property

All content on the hazi platform — including but not limited to the hazi brand name, logo, website design, graphics, text, software code, game interfaces, and promotional materials — is the exclusive property of hazi or its licensed third-party providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the hazi platform for personal entertainment purposes only. This licence does not include any right to reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works based on any hazi content. Unauthorised use of hazi's intellectual property may result in account suspension and legal action.

12. Privacy & Data

hazi collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating a hazi account, you consent to the collection and processing of your personal data as described in the Privacy Policy. hazi uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and hazi's servers.

hazi does not sell, rent, or transfer your personal data to third parties for marketing purposes. Data is shared only with payment processors, KYC verification providers, and game studios as strictly necessary to deliver the services you have requested. Full details of data handling practices are available in the hazi Privacy Policy at hazi.ws/privacy-policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, hazi's total liability to any player in connection with their use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

hazi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising from or in connection with a player's use of the platform, regardless of whether hazi was advised of the possibility of such damages.

hazi does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical issues, third-party service disruptions, and force majeure events may cause temporary unavailability of some or all platform features. hazi will not be liable for any losses incurred by a player as a result of such unavailability.

14. Suspension & Termination

hazi reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where hazi has reasonable grounds to believe that any of the following has occurred:

• The player has violated any provision of these Terms & Conditions
• The player has provided false or fraudulent information at registration or at any subsequent point
• The player has engaged in cheating, collusion, or exploitation of software errors
• The player has used automated betting software or bots
• The player is under 21 years of age
• The player has created multiple accounts
• The player's account activity indicates potential money laundering or other financial crime
• The player is subject to a self-exclusion agreement that prohibits their use of gambling services
• A regulatory, legal, or compliance obligation requires hazi to restrict the account

Where an account is suspended for investigation purposes, hazi will communicate the reasons to the player via the registered email address as soon as it is practicable to do so. Where an account is closed for cause, hazi reserves the right to forfeit any balance remaining in the account in accordance with the specific breach that has been identified.

Players may also close their own account at any time by contacting hazi support at [email protected]. Upon voluntary account closure, any remaining real-money balance (excluding bonus funds) will be processed for withdrawal to the player's last used payment method, subject to the completion of all applicable KYC and wagering requirements.

15. Amendments to These Terms

hazi reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes to the Terms will be communicated to registered players via email to the address associated with their account and will be published on this page with an updated effective date. Non-material amendments (such as corrections of typographical errors or clarifications that do not alter the substance of any provision) may be made without specific notification.

Your continued use of the hazi platform following the publication of any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree to any amended terms, you must cease using the platform and may close your account by contacting hazi support.

16. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable international online gaming regulations and the laws of the jurisdiction in which hazi is incorporated. Any disputes that cannot be resolved through hazi's internal complaints procedure will be referred to binding arbitration conducted in English.

hazi's internal complaints procedure is the first point of resolution for any dispute. Players wishing to raise a formal complaint should contact hazi support at [email protected] with full details of the complaint. hazi will acknowledge all complaints within 48 hours and aims to provide a final resolution within 14 business days.

17. Contact Us

If you have any questions about these Terms & Conditions, require clarification on any provision, or wish to exercise any of your rights under these Terms, please contact the hazi support team. Our support team operates 24 hours a day, 7 days a week, in English, aligned with Bangladesh Standard Time (UTC+6).

Email: [email protected] (plain text — not a clickable link; please copy the address into your email client)

Live Chat: Available directly from the hazi platform after logging into your account. Average response time under 2 minutes during peak hours.