Help & Answers
hazi Frequently Asked Questions
Everything you need to know about playing on hazi — from creating your account and depositing via bKash or Nagad, to understanding bonuses, game rules, and responsible gaming tools for players across Bangladesh.
Account & Registration
Deposits & Withdrawals
Games & Gameplay
Bonuses & Promotions
Safety & Responsible Gaming
Your Questions, Answered
Everything You Need to Know About hazi
This FAQ page is hazi's comprehensive self-help resource for players in Bangladesh. It covers 25 of the most common questions across five topics: account setup and KYC, deposits and withdrawals using bKash, Nagad, Rocket, and bank transfers, game rules and mobile compatibility, bonus terms and loyalty rewards, and safety features including self-exclusion and responsible gaming tools. If you cannot find the answer you need here, our 24/7 English-language support team is always available via live chat or at [email protected].
Instant Answers
Every question on this page gets a direct, standalone answer in plain English — no jargon, no runaround. Find what you need in seconds.
Bangladesh-Focused
Answers are written specifically for players in Bangladesh, referencing local payment methods like bKash, Nagad, and Rocket, plus BPL cricket and ৳ currency.
25 Q&A Pairs
Five thematic sections covering every stage of the hazi player journey — from first sign-up all the way through to VIP rewards and responsible gaming tools.
Safe & Transparent
All answers reflect hazi's actual policies on security, KYC, bonus terms, and player protection — accurate, honest, and kept up to date.
24/7 Support Backup
If this FAQ does not answer your specific question, hazi's support team is online around the clock in Bangladesh Standard Time ready to assist you directly.
Regularly Updated
This page is reviewed and updated whenever hazi changes its policies, adds new payment methods, or launches new game categories — so answers stay current.
Account & Registration
Creating a hazi account takes under three minutes. Visit hazi.ws, click the registration button, enter your mobile number or email address, choose a strong password, confirm you are 21 or older, and submit. You will receive a verification code via SMS or email to activate your account. Once confirmed, you can log in and start exploring games immediately.
hazi requires a valid government-issued photo ID for KYC — acceptable documents include a National Identity Card (NID), passport, or driving licence. You will also need to submit a clear selfie holding the document. KYC is mandatory before your first withdrawal and is usually reviewed within 24 hours on business days.
The minimum age to register and play on hazi is 21 years. This applies to all players in Bangladesh without exception. Age is confirmed at registration and verified again during the KYC process. Any account found to belong to someone under 21 is immediately suspended and permanently closed.
On the hazi login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You will receive a reset link or OTP code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact support at [email protected].
No. hazi enforces a strict one-account-per-player policy. Duplicate accounts are detected automatically and will result in all associated accounts being suspended and any balances forfeited. If you have accidentally created a duplicate, contact support immediately at [email protected] to have the issue resolved before it affects your funds.
To permanently close your hazi account, contact our support team via live chat or email at [email protected] and request account closure. Before closure, any remaining real-money balance will be refunded to your registered payment method, subject to KYC completion. Bonus funds are forfeited on closure. If the reason is gambling-related concern, we recommend self-exclusion instead.
Deposits & Withdrawals
To deposit via bKash on hazi, log in to your account, go to the Cashier section, select bKash as your payment method, enter the deposit amount in ৳, and follow the on-screen instructions to complete the transaction via your bKash app or USSD code. bKash deposits are processed instantly in most cases, with funds appearing in your hazi wallet within seconds.
Nagad deposits on hazi are processed instantly and typically reflect in your account balance within seconds of completing the transaction. In rare cases during peak periods or network issues, processing may take up to 5 minutes. If your Nagad deposit has not appeared after 15 minutes, contact hazi support with your transaction reference number.
The minimum deposit on hazi is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum deposit is ৳500. Card deposits via Visa or Mastercard also start at ৳500. These thresholds are designed to suit players at all budget levels.
The minimum withdrawal on hazi is ৳500 across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals require completed KYC verification. The withdrawal method must match the deposit method used most recently, in line with hazi's anti-money-laundering policy.
hazi processes most withdrawals on the same day they are requested, with the majority completed within 1 to 4 hours for bKash, Nagad, and Rocket. Bank transfers typically take 1 to 2 business days depending on the receiving bank. Withdrawals submitted during late-night hours in Bangladesh Standard Time (UTC+6) may be processed the following morning.
hazi does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. Always check your provider's fee schedule. hazi displays the net amount you will receive before you confirm any withdrawal request.
Yes, hazi supports both Rocket (Dutch-Bangla Bank Mobile Banking) and Upay as deposit and withdrawal methods. The process is the same as bKash and Nagad — navigate to the Cashier, select your preferred method, enter the amount, and complete the transfer via your Rocket or Upay app. Minimum deposit for both is ৳200.
Games & Gameplay
hazi offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under runs per over, and live in-play betting with real-time odds updates.
Yes, hazi is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including games, deposits, withdrawals, and account management — works smoothly via your mobile browser without needing to download a separate app. The responsive design adapts to all screen sizes and loads efficiently on standard mobile data connections across Bangladesh.
RTP stands for Return to Player and represents the theoretical percentage of all wagered money a slot machine pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 on average for every ৳100 wagered over millions of spins. hazi displays RTP information in each game's help section. Higher RTP means better long-term odds for the player.
All games on hazi from certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi use certified random number generator (RNG) technology audited by independent testing laboratories. hazi does not manipulate game outcomes. RNG certification ensures every spin, hand, or roll is statistically independent and unpredictable.
Yes, hazi offers a full live casino lobby powered by providers including Evolution Gaming and Ezugi. Games include live roulette, live blackjack, live baccarat, live teen patti, and live game show titles like Crazy Time and Monopoly Live. All tables are streamed in real time with professional dealers and are accessible directly from your mobile or desktop browser.
Tongits Go on hazi is a popular card game where each player aims to meld all cards into valid sets and runs before their opponents. Players draw and discard cards each turn, with the goal of either emptying their hand entirely or having the lowest total unmelded card value when the draw pile runs out. Full in-game rules and a tutorial are available in the game's help section on the hazi platform.
Bonuses & Promotions
New players at hazi are eligible for a welcome bonus on their first deposit, credited automatically once the qualifying deposit clears. The bonus amount and percentage match are displayed on the promotions page at the time of sign-up. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Full terms apply.
Wagering requirements on hazi bonuses specify how many times you must wager the bonus amount (or bonus plus deposit) before the bonus converts to withdrawable cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in qualifying bets before withdrawing bonus-derived winnings. Slot games typically contribute 100% toward wagering; live casino games may contribute less.
Yes, hazi bonuses have an expiry period, typically 7 to 30 days depending on the promotion type. If wagering requirements are not completed within the validity window, the bonus and any associated winnings are forfeited automatically. The expiry date and remaining wagering requirement are always visible in your account's bonus section so you can track your progress.
hazi rewards regular players through a loyalty program where consistent play earns points that can be exchanged for bonus credits, free spins, or cashback. Higher-activity players are eligible for VIP tiers which unlock dedicated account managers, faster withdrawals, higher deposit limits, and exclusive seasonal promotions timed around events like Eid, BPL season, and the T20 World Cup.
Yes, hazi regularly runs event-specific promotions tied to major cricket tournaments including the Bangladesh Premier League, IPL, T20 World Cup, and ICC Championships. These typically include deposit match bonuses, free bet offers, enhanced odds on selected matches, and prize pool competitions. Promotions are announced on the hazi promotions page ahead of each tournament and are available to all eligible verified players.
Once you have completed the full wagering requirement on a hazi bonus, the resulting real-money balance becomes immediately withdrawable subject to standard KYC verification and withdrawal minimums. There is no additional waiting period after wagering is complete. Navigate to the Cashier section, select your preferred withdrawal method such as bKash or Nagad, and submit your request as normal.
Safety & Responsible Gaming
hazi uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts, separate from operational funds, to ensure they are protected at all times. Our platform undergoes regular security audits and all payment integrations with bKash, Nagad, and partner banks use secure API connections.
To self-exclude from hazi, go to My Account, select Responsible Gaming, and choose Self-Exclusion. Options range from 6 months to permanent exclusion. Self-exclusion locks your account, blocks deposits, and pauses all marketing communications immediately. It cannot be reversed before the chosen period ends. Alternatively, contact support at [email protected] to have self-exclusion activated on your behalf.
Yes. hazi lets you set daily, weekly, or monthly deposit limits in ৳ directly from your account settings under Responsible Gaming. A reduction takes effect immediately. An increase requires a mandatory 24-hour cooling-off period before it activates, helping prevent impulsive decisions during a losing run. There is no minimum or maximum value for the limit you choose to set.
If you feel that gambling is negatively affecting your finances, relationships, or mental health, take action immediately — do not wait for the situation to worsen. hazi's Responsible Gaming tools let you set limits, take a time-out, or self-exclude directly from your account. You can also reach our support team at [email protected] at any time for confidential, non-judgmental assistance. Recognising a problem early is a sign of strength, not weakness.
hazi customer support is available 24/7 in English via live chat inside your account dashboard and by email at [email protected]. Live chat typically connects you to an agent within a few minutes. Email responses are delivered within 2 hours on average. Support covers all topics including account issues, payment queries, bonus disputes, and responsible gaming assistance — all in Bangladesh Standard Time (UTC+6).
Yes, hazi supports two-factor authentication (2FA) to add an extra layer of security to your account. Once enabled in your account security settings, you will be required to enter a one-time code sent to your registered mobile number or generated by an authenticator app each time you log in from a new device. We strongly recommend all players enable 2FA to protect against unauthorised access.
Still Have Questions? We Are Here to Help
Our support team is online 24/7 in Bangladesh Standard Time. Reach out via live chat inside your account or drop us an email anytime. You can also explore hazi's full game library or head to the casino lobby right now.