Responsible Gaming at hazi — Play Smart, Stay Safe
hazi is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our responsible gaming framework gives you full control over how, when, and how much you play — because your wellbeing always comes first.
Our Commitment
Gaming Should Always Be Entertainment
At hazi, we believe that gambling is a form of entertainment — something to be enjoyed responsibly, within personal limits, and never as a means to solve financial difficulties or emotional problems. Our platform is built for players across Bangladesh who want a safe, transparent, and fair environment where they remain in control at all times.
Responsible gaming is not a legal checkbox for us — it is a core value baked into every product decision we make. From the moment you register a hazi account, you gain access to a full suite of player-protection tools that allow you to set personal boundaries, monitor your activity, and step away whenever you need to.
If you ever feel that gambling is no longer fun, or that it is causing stress in your life, we strongly encourage you to use the tools described on this page or to contact our 24/7 support team immediately. hazi will always prioritise your wellbeing over any commercial consideration.
Safe Platform by Design
hazi integrates responsible gaming controls directly into the account dashboard so every player can access them instantly, without needing to contact support first.
Transparent Game Statistics
All hazi games display clear RTP (return-to-player) percentages and session statistics so you always have a realistic picture of your play history and outcomes.
Trained Support Staff
Our 24/7 English-language support team is trained to handle responsible gaming conversations with sensitivity, discretion, and zero judgment.
Strict 21+ Enforcement
hazi enforces a minimum age of 21 years for all players. Identity documents are verified during the KYC process and underage accounts are closed immediately.
Age Policy
hazi Is Strictly 21+ Only
Protecting minors from gambling harm is one of hazi's highest priorities. Our age verification process is rigorous and non-negotiable.
hazi enforces its 21+ age restriction through a multi-step verification process. At registration, players confirm their date of birth. Prior to processing any withdrawal, a full KYC (Know Your Customer) check is carried out, which requires the submission of a valid government-issued identity document — such as a National ID card, passport, or driving licence — confirming that the account holder is aged 21 or above.
Any account found to belong to an individual under 21 will be suspended immediately. All funds in that account will be returned to the payment source used during deposit, after deduction of any bonus funds. The account will be permanently closed and the individual will be banned from re-registering on the hazi platform.
If you are a parent or guardian and you believe that a minor in your care has registered a hazi account, please contact our support team at [email protected] immediately. We will act swiftly to close the account and ensure that no harm comes to the minor as a result of the activity.
How Age Is Verified
- Date of birth confirmed at registration
- National ID or passport scan required for KYC
- Selfie verification matched against ID document
- Withdrawals blocked until KYC is approved
- Underage accounts permanently closed and reported
Protection Tools
Take Control With hazi's Player Safety Tools
Every hazi account comes with a full set of built-in responsible gaming tools. You can activate, adjust, or remove these controls at any time directly from your account settings.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling period to prevent impulsive decisions. All limits are denominated in Bangladeshi Taka (৳).
Loss Limits
Define the maximum amount in ৳ that you are comfortable losing over a set time period. When your net losses hit the threshold, your account is automatically paused for the remainder of that period, preventing further losses beyond your personal comfort level. This tool is particularly useful during high-variance sessions on slots or crash games.
Session Time Limits
Set the maximum duration of a single gaming session in minutes or hours. When the session limit is reached, hazi will display a prominent notification and, if the limit type is set to "hard", will log you out automatically. Session time alerts can also be configured to send a reminder at a chosen interval without forcing a logout.
Time-Out / Cooling-Off
Activate a short-term break from the platform without permanently closing your account. Time-out periods are available in durations of 24 hours, 72 hours, 1 week, or 1 month. During a time-out period, your account is locked, deposits are blocked, and all promotional communications are suspended. The time-out cannot be cancelled early once activated.
Self-Exclusion
Request a longer-term or permanent exclusion from the hazi platform. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is locked, your data is flagged to prevent re-registration, and hazi will take technically reasonable steps to prevent you from creating a new account. Permanent self-exclusion cannot be reversed.
Promotional Opt-Out
Disable all promotional communications from hazi at any time — including bonus offer emails, free spin notifications, and seasonal campaign messages. Opting out of marketing does not affect essential transactional emails such as deposit confirmations, withdrawal alerts, or KYC requests. You can manage this preference in your account settings or by contacting support.
How to Access Your Responsible Gaming Tools
All tools are available directly in your account dashboard — no need to contact support unless you prefer to.
Step 1: Log In
Sign into your hazi account using your registered credentials.
Step 2: Open Settings
Navigate to "My Account" and select "Responsible Gaming" from the menu.
Step 3: Choose a Tool
Select the protection tool you want — deposit limit, time-out, self-exclusion, and more.
Step 4: Confirm
Confirm your choice. Restrictive settings take effect immediately upon confirmation.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from within. hazi encourages all players to check in regularly with themselves and to be honest about their relationship with gambling. The warning signs below are not a clinical diagnosis — they are a practical starting point for self-reflection.
If you recognise several of these signs in yourself or in someone you care about, we strongly recommend using the self-exclusion tool, taking a time-out, and speaking to a qualified counsellor. hazi's support team can provide immediate guidance and can activate player-protection tools on your behalf if you prefer not to do it yourself.
Remember: recognising a problem early is a sign of strength, not weakness. Taking control of your gambling habits is always the right move, and hazi will support you every step of the way.
Chasing losses: Continuing to gamble after losing in an attempt to win back money, often with increasing bet sizes and a sense of urgency that overrides rational thinking.
Gambling beyond your means: Spending money on gambling that is needed for essential living costs such as rent, food, utility bills, or debt repayments.
Inability to stop: Feeling unable to walk away from a session even when you have decided to stop, or returning to the platform shortly after closing it.
Gambling as an emotional escape: Using gambling to cope with stress, anxiety, depression, boredom, loneliness, or other emotional difficulties rather than as a source of entertainment.
Hiding gambling activity: Concealing the amount of time or money spent gambling from family members, friends, or colleagues out of shame or fear of conflict.
Borrowing to gamble: Borrowing money, taking out loans, or using credit cards specifically to fund gambling activity beyond your own available funds.
Neglecting responsibilities: Allowing gambling to interfere with work, family relationships, social commitments, or personal health and wellbeing.
Self-Assessment
Ask Yourself These Questions
Honest self-assessment is one of the most effective tools for identifying whether gambling is becoming a problem. Answer these questions truthfully. If you answer "yes" to three or more, we encourage you to take a break and speak with our support team.
Quick Self-Check
Answer honestly — this is for your benefit only. No results are sent to hazi or stored in any way.
Have you ever gambled with money that was set aside for essential expenses like rent, food, or bills?
Have you ever tried to win back money you lost gambling rather than accepting the loss?
Has gambling ever caused arguments or tension with family members, a partner, or close friends?
Have you ever felt restless, irritable, or anxious when you were unable to gamble?
Have you ever lied to others about how much time or money you have spent gambling?
Have you ever borrowed money or sold possessions in order to fund your gambling?
Do you find yourself thinking about gambling frequently, even when doing other activities?
Have you ever tried to stop gambling but found yourself unable to do so for more than a few days?
Get Help
You Are Not Alone
Problem gambling is more common than most people realise, and it affects players across all backgrounds and income levels in Bangladesh and worldwide. The most important step is acknowledging that the problem exists and reaching out for support. hazi is here to help, and so are professional organisations dedicated to gambling harm reduction.
hazi Support Team
Our 24/7 English-language support team is trained to handle responsible gaming conversations with care and complete confidentiality. Contact us to activate self-exclusion, set deposit limits, or simply talk through your concerns.
Email: [email protected]
Available 24/7 — Bangladesh Standard Time (UTC+6)
Talk to Someone You Trust
Sharing concerns about gambling with a trusted family member, close friend, or community leader in your area of Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere — can be a powerful first step toward regaining control. You do not need to face this alone.
Professional Counselling
We encourage players who are experiencing serious gambling-related difficulties to seek professional counselling from a qualified mental health practitioner. hazi's support team can provide guidance on accessing counselling resources appropriate for players based in Bangladesh.
Play Smart
Tips for Responsible Play
Following these simple guidelines will help ensure that your experience on hazi remains enjoyable, sustainable, and within healthy boundaries.
Set a Budget Before You Play
Decide on a fixed amount in ৳ that you are comfortable losing before you start any session. Treat this as the cost of entertainment, not as an investment. Never exceed your pre-set budget regardless of how a session is going.
Use a Timer
Set an alarm or use hazi's built-in session time limit to remind yourself when it is time to stop. Long uninterrupted sessions reduce decision quality and increase the risk of impulsive betting. Short, planned sessions are far healthier.
Play for Fun, Not Profit
Casino games and sports betting are forms of entertainment. The house always has a mathematical edge over the long term. Never gamble with the expectation of generating a regular income or recovering a financial loss.
Take Regular Breaks
Step away from the screen regularly — even during a winning run. Take a walk, drink water, and give yourself time to assess how you feel. Fatigue and heightened emotion both increase the likelihood of poor gambling decisions.
Never Chase Losses
Accepting a loss and closing the session is always the right decision when you have reached your budget. Chasing losses by increasing your bets leads to larger losses in the overwhelming majority of cases and is one of the most common patterns in problem gambling.
Do Not Gamble Under Influence
Avoid gambling when you are under the influence of alcohol, medication, or substances that impair judgement. Similarly, avoid gambling when you are feeling emotionally overwhelmed, stressed, or depressed — these states significantly increase gambling-related risk.
Common Questions
Responsible Gaming FAQ
Quick answers to the most frequently asked questions about hazi's responsible gaming framework and player protection tools.
Need Help Now?
Our Support Team Is Always Here
If you are worried about your gambling or need to activate any protective measure immediately, do not wait. Reach out to hazi's support team right now — 24 hours a day, 7 days a week.
Email Support
Write to us at [email protected] with the subject line "Responsible Gaming" for priority handling. We respond within 2 hours on average.
Live Chat
Use the live chat feature inside your hazi account dashboard for instant real-time assistance from a trained responsible gaming adviser, available 24/7 in English.
24/7 Availability
Our support team operates around the clock in Bangladesh Standard Time (UTC+6), including during Eid, public holidays, and all weekends without exception.
Confidential & Safe
All responsible gaming conversations are treated with complete confidentiality. Your concerns will never be shared with third parties and will not affect your account status unless you request protective action.
Play With Confidence on hazi
You now have all the tools and knowledge you need to enjoy hazi responsibly. Explore our full range of games and sports betting markets — and remember, your limits are always just one click away.